Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
HOW TO RETURN AN UNUSED / UNWANTED ITEM
Please send the item back in the original condition to
GBL Casters
304 Perth Road
Ilford
IG2 6DF
United Kingdom
Please include your Order Number, Item Name, Reason of Return and how you would like your return to be processed, we will refund 2nd class postage cost if applicable
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@gblcastors.co.uk
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@gblcastors.co.uk
Shipping
You will be responsible for paying for your own shipping costs for returning your item in case of wrong item/damaged/faulty item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over £25, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.
It is our goal to make sure our customers are 100% satisfied. If you have any further questions regarding returns, please email us.